Who is this person?
Is it an employer, a worker, or someone else entirely? Tag it.
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Get results in days, not monthsResults in days, not monthsFor a staffing agency, a lead is two different things. It might be an employer asking for help or a worker asking for a job, and the two have almost nothing in common. GetPhound is an online marketing company, and we help generate both through your own search presence and ads. We do not sell leads, contact lists or candidate databases. This page explains where inquiries come from, what makes them good and how to treat them once they arrive.
Definitions
A good client lead is someone with a real, current need who can pay and who you are able to serve. A request from a business in a town you do not cover, or for a role you do not fill, is not a good lead however polite it sounds. A good candidate lead is someone who is eligible and available for the work you have and who responds when contacted. An application from a worker for roles you never place is traffic, not supply.
Many a staffing agency counts all inquiries together and then wonders why the numbers look healthy while the desk feels empty. A simple scoring habit helps: when an inquiry arrives, someone tags it as an employer request, a candidate application, a vendor pitch, a wrong number or a job seeker looking for something else. After a month, the tags show where the marketing is working and where it is not.
Lead sources
| Source | Client leads | Candidate leads | Notes |
|---|---|---|---|
| Google Maps and the Business Profile | Nearby employers calling | Workers walking in or calling | Split calls by audience |
| Organic search | Role, sector and area pages | Jobs hub and job-type searches | Compounds slowly, strongest long term |
| Google Ads | Employer campaigns by role and model | Candidate campaigns by job type | Separate budgets and negatives |
| Meta Ads (Facebook and Instagram) | Retargeting and awareness | Recruiting workers who are not searching | Check job ad rules |
| Referrals from clients | Introductions to other employers | Workers brought by current staff | Often the best quality |
| Referrals from workers | Occasional employer contacts | Friends and family of placed workers | If you run a referral program, keep terms lawful and clear |
| Partnerships | Chambers, HR groups, trade associations | Colleges, workforce boards, community groups | Slow but credible |
| Job boards | Little | Applicants for posted jobs | Separate budget, not our service |
| Direct outreach | Account managers calling and emailing | Recruiters sourcing passive candidates | Follow laws on calling and email |
Referrals are listed because they are often the best leads, and the rest of the table exists to supplement them. Marketing should make referrals easier to give, not replace them.
Speed to lead
An employer with a need today usually contacts several firms. The one that answers first, with a clear question and a sense of what happens next, often wins. A candidate who applied from a phone expects a text or call quickly, and a delay of days means they may have taken another job. Speed is not a marketing feature, but it determines whether marketing works.
The setup is straightforward. Employer forms should notify a named account manager, by text if possible, and a backup person for when that manager is out. Candidate applications should trigger an automatic acknowledgment and a human follow-up within your capacity. After-hours inquiries should receive an honest message about when to expect a response. We cannot staff your desk, but we can set up routes and reminders and report how long responses took.
Quality control
A short list of tags, applied by the desk, separates real requests and applications from noise.
Short calls from job seekers are different from long calls with a hiring manager, and the report shows them apart.
Orders, placements and starts are fed back to ad platforms and to our reporting where your system allows.
We add negative keywords, change wording and tighten audiences based on what the tags show.
You see which sources produced orders and starts, and we decide what to increase or stop.
What we do not do
Some vendors sell lists of employers who may be hiring or databases of job seekers. We do not. A purchased list is shared with others, may be out of date and can raise consent and privacy problems, especially for candidates. It also builds nothing you own. Leads that come from your own search presence, your own ads and your own relationships belong to you, can be improved over time and carry no hidden obligations.
Lead marketplaces for employers exist in many fields, and a staffing agency or a recruiting agency might see offers to pay for each request. We do not run them, and we do not recommend putting your pipeline in a place where several competitors receive the same inquiry. If you try one anyway, track it by the same tags so you can compare its quality to your own channels.
Quality checks
Audience
Is it an employer, a worker, or someone else entirely? Tag it.
Fit
Is the town, role and hiring model something your firm actually supplies?
Timing
Is there an open order or a real start date, or only a vague interest?
Capacity
Do we have a recruiter able to answer today? If not, slow the channel.
Outcome
An order, a placement, a start or nothing. That, not the form, is the result.
Outbound beside inbound
Inbound marketing does not replace the work of an account manager. Many of a staffing firm's best orders come from a past client who stopped ordering, a manager who changed companies or a contact met at a chamber event. A tidy list of past and current clients, with the last order date and the contact who placed it, is a lead source that costs very little. A friendly check-in every few months, with something useful to say about seasonal planning, often brings work back without any ad spend.
Email and text follow-up belong in the same plan, with care. Consent and unsubscribe rules apply to marketing messages, and rules for calling and texting vary, so check your practices with your attorney. We can help you write messages that read like a person and that match what the website says, and we can set reporting so that outreach results sit beside search and ad results instead of in a separate spreadsheet.
The aim is a pipeline in which each source reinforces the others. A prospect who found you through search, saw a review from another client and then received a thoughtful note from an account manager is more likely to place an order than one who met you through a single touch.
Candidate leads and fairness
Candidate leads carry a responsibility that client leads do not, and a temp agency or employment agency that advertises jobs feels it daily. People entrust you with personal information and rely on you to treat them fairly. Equal opportunity rules cover how you advertise, how you screen and how you record decisions, and some states add notices or recordkeeping rules for staffing and temporary work. Marketing should support, not work against, that framework. Postings should use neutral wording, applications should ask for what the job needs and every applicant should go through the same first steps.
Data handling matters too. Know where applications are stored, who can see them and how long they are kept, and make sure your privacy policy says the same. Be careful with tracking pixels and retargeting on application pages, and review them with your advisor, since they can send information about visitors to ad platforms. When someone asks to be removed from your list, honor it promptly. Good habits here protect the firm and also make the candidate side of the business easier to recommend to friends, which feeds back into supply.
Management
Lead questions
Search plans start at $495 a month for landing pages and $1,495 for Organic Growth, and managed ads cost $895, $1,595 or $2,295 for one, two or three platforms. Ad spend is paid to the platforms. There is no setup fee and no contract.
No. We do not sell leads, lists or resumes. The inquiries come from your own search presence, ads and relationships, and they belong to your firm.
Because many staffing phrases are typed by people seeking work. We separate pages and ads by audience and adjust negatives so more of your budget reaches employers.
As quickly as you can. Employers who need workers contact several firms, and candidates drift away if they wait. We help set up notifications and track response times.
That depends on your capacity and your sectors, and we do not publish benchmarks. A better question is how many orders and starts your desk can handle, then work back from there.
No. Referrals are often your best source. Marketing makes you easier to find and to recommend, but it works best next to a good reputation.
Consent and rules apply, and they vary. Please check with your attorney, and make sure applicants understand how you will contact them.
Often, when your system lets us tag the source and import the outcome. If it does not, we use a monthly tally from your recruiters and match it to our data.
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Get in Touch
Send us a description of your best recent client and your best recent placement, and what made them good. We will build the plan around finding more like them. Ring 610-825-4363 or email hello@getphound.com.
